Technology Leader Panel:
Understanding the New Wave of eCommerce Technology

Available on-demand

Emerging technologies and increased customer expectations are reshaping B2B ecommerce for distributors in 2024. 

Watch this expert panel discussion on-demand on what the next wave of B2B ecommerce technology will look like, including technologies that drive greater personalization, prioritize seamless omnichannel integration and increase visibility into future buying behaviors. 

Artificial intelligence (AI)-powered functionality is top of mind for many distributors as they explore ways to build powerful digital capabilities at scale. We’ll talk about new ways to help your customers find what they need through voice and visual search. New technologies are also enabling greater operational efficiency for distributors selling online, including inventory management, product data and logistics. 

Our panel shared the latest in B2B ecommerce and how distributors can evaluate and prioritize these tools for their own businesses. The goal is to enable a better customer experience across the board – increasing customer engagement, solidifying customer loyalty and satisfaction, and growing wallet share.


Jacobi Zakrzewski

Jacobi Zakrzewski, Luminos Labs

Dave Bent

Dave Bent, ECI Software Solutions

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Thank you to our sponsors:

Luminos Labs, eci

About our panelists:

Jacobi Zakrzewski

Jacobi Zakrzewski

VP, Business Architecture, Luminos Labs

Jacobi Zakrzewski is the Vice President, Business Architecture at Luminos Labs, a leading B2B Commerce systems integrator focused on practicality, collaboration and risk mitigation. Zakrzewski enables businesses to select, adopt and improve technology platforms to match up with the overarching organizational goals as it relates to Digital Commerce Experiences.  

Prior to Luminos Labs, Jacobi was the Vice President of IT at a large national electrical distributor in the U.S. with responsibility over digital commerce, application development, business applications, infrastructure and cybersecurity. He is able to turn an organization's strategic aspirations into operational reality by capitalizing on the appropriate technology, supported by the right people, using effective processes.   

Dave Bent

Dave Bent

Senior Vice President, Operations, eCommerce Division, ECI Software Solutions

Dave Bent is the current SVP of Operations within the eCommerce Division of ECI Software Solutions. He has played a key role in the development and success of EvolutionX, ECI's industry leading B2B ecommerce platform. Dave's career has spanned over four decades, including executive leadership roles at Essendent, Ford and ES Tech Group.

Dave resides in Scottsdale, AZ where he enjoys playing golf, watching F1 and spending time with his golden doodle named Lewis.

About our host:

Ian G. Heller

Founder & Senior Partner, Distribution Strategy Group

Ian Heller is Founder & Senior Partner at Distribution Strategy Group, and has more than 30 years of experience executing marketing and e-business strategy in the wholesale distribution industry. He has written and spoken extensively on the impact of digital disruption on distributors.