Distribution Strategy Group Webinar

Access now, on-demand:
The State of Distributor Customer Experience:
What Customers Want

What do your customers really want? We asked them. Join us for a free webinar to learn what customers expect from you in the shopping and buying experience and how you can use those insights to build a powerful and effective customer experience. 

In this webinar, we shared the definitive guide on how to cultivate a unique customer journey to drive a real connection with buyers. The result: greater customer loyalty and increased wallet share. 

Watch now to learn:

  • What the customer landscape looks like today
  • How customers view core capabilities like availability, assortment, delivery and other fundamentals
  • The importance of improving your value-added services
  • How distributors can define the needs of their customers
  • How customer needs vary depending on company size, industry and job function

Thank you to our sponsor:

sponsor logos: Apruve & Epicor

Speakers

Dean Mueller

Partner

Dean has more than 30 years experience in sales and marketing, including several senior-level positions in marketing and technology leadership, in both public and private equity organizations. Using market research, Dean has a deep understanding of distributor customer needs.

Jonathan Bein,
Ph.D.

Managing Partner

Jonathan Bein, Ph.D. has worked with many distributors to make their marketing a profit center. He has developed and applied analytic approaches for customer segmentation, customer lifecycle management, positioning and messaging, pricing, and channel strategy for distributors.

Prior to Distribution Strategy Group, Bein has successfully led and been part of executive management for software product and services companies in information technology, healthcare, and communications.