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Best Practices in Building an Omnichannel Experience

Best-in-class distributors can deliver the omnichannel shopping and buying experience that customers have come to expect. This means providing seamless customer experiences no matter where their customers shop and buy.

In this whitepaper, you'll get best practices in omnichannel and what it means for various distributor business models, including sales and branch-driven, distribution center-based and pure digital.

Download now to learn how to:

• Harmonize customer experiences across channels
• Define omnichannel capability requirements by channel
• Integrate data and customer touchpoints to build new capabilities
• Use customer interaction and account data to provide superior insights to the distributor and provide greater relevance to buyers

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