Distribution Strategy Group

Free Download:
2022 State of eCommerce in Distribution, Part 2
Next Steps to Building the Right Customer Experience Online

Get the second part of the State of eCommerce in Distribution now. See how your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three years – and how you can differentiate by keeping customer experience front and center.

With this free report you’ll learn:

  • Why customer experience must be the center of everything you do online
  • Next-step technologies and their states of adoption among distributors
  • How distributors are differentiating online vs. pure ecommerce players and marketplaces
  • Digital excellence requirements through 2025: Core functionality, UX and customer journey
  • The importance of a capability roadmap

Thank you to our sponsors:

sponsor logos: Conexiom, Epicor, KYKLO, Bloomreach

Authors:

Dean Mueller

Partner

Dean has more than 30 years of experience in sales and marketing, including several senior-level positions in marketing and technology leadership, in both public and private equity organizations. Using market research, Dean has a deep understanding of distributor customer needs.

Jonathan Bein,
Ph.D.

Managing Partner

Jonathan Bein, Ph.D. has worked with many distributors to make their marketing a profit center. He has developed and applied analytic approaches for customer segmentation, customer lifecycle management, positioning and messaging, pricing, and channel strategy for distributors.

Prior to Distribution Strategy Group, Bein has successfully led and been part of executive management for software product and services companies in information technology, healthcare, and communications.