Technology Leader Panel:
 Practical Technology Strategies: How to Maximize Profits and Drive Efficiencies

Available on-demand

Watch this on-demand panel discussion designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency, customer satisfaction and bottom-line results. 

Hear practical insights and real use cases for driving greater efficiencies in: 

  • Sales 
  • Customer service 
  • Inventory management 
  • Supply chain 
  • And more! 

Our panel of tech experts – all with long histories serving distributors – also talked about how AI can drive greater efficiencies. And they shared how to evaluate the ROI of technology when used strategically for bottom-line benefits. 

Watch on-demand now!


Graham Smith

Graham Smith, Esker

Frank Heenan

Frank Heenan, Epicor

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Thank you to our sponsors:

esker, epicor

About our panelists:

Graham Smith

Business Development Manager, Esker

Graham Smith is the Business Development Manager at Esker. He partners with Enterprise Customer Service and Supply Chain leaders to guide them in improving the customer journey. Graham has a background in industrial distribution and manufacturing, seeing firsthand the challenges of manual processes and the detriments of their downstream effects.  

Frank Heenan

Group VP, Distribution/LBM, Epicor

Frank Heenan brings over 20 years of software experience serving the supply chain with particular focus on distribution. He has spent several years working with distribution companies transforming their business to become leading edge providers in the markets they serve. As a supply chain executive, Frank has assisted companies with operational efficiency, revenue generation and growth, warehouse automation, eCommerce strategies, customer relationship tools and methodologies, and business intelligence processes.  

At Epicor, Frank is responsible for driving revenue growth and market expansion in the Americas. Prior to Epicor, he held leadership roles with companies like Infor and Dassault Systèmes. In those endeavors, he helped many distribution and transportation management/logistics companies navigate through the supply chain and meet the challenges those companies face. Frank holds a bachelor’s degree in computer information systems/management from Delaware Valley University. 

About our host:

Ian Heller

Ian G. Heller

Founder & Senior Partner, Distribution Strategy Group

Ian Heller is Founder & Senior Partner at Distribution Strategy Group, and has more than 30 years of experience executing marketing and e-business strategy in the wholesale distribution industry. He has written and spoken extensively on the impact of digital disruption on distributors.